Zendesk Overview

When using Fusion, you’re bound to run into issues or questions to which you can’t find the answer. Using our Zendesk portal, you can connect directly with our support team and get all the ‘how-to’ information you need.

Goal: After taking this course, you will be able to utilize Zendesk as the main connection to our support team and our knowledge base. 

Course Objectives:

• Review how the current support model is structured to serve clients at Lucidworks.
• Explore the different severity statuses and what each means.
• Locate, navigate, and identify the knowledge base to utilize resources for self-service.
• Create a support request and review your request history through the portal.
• Identify how to escalate an issue, if needed.